ere's a tip to thieves: If you are bent on
stealing packages of Gillette Mach3 razor blades, go someplace
other than Tesco's Newmarket Road store in Cambridge, England.
There, a "smart shelf" continuously queries tiny radio chips
embedded in the packages it holds, and senses the silence when
one is removed. The system may soon be programmed to alert
security when several are taken at once, Greg Sage, a Tesco
spokesman, said.
And, yes, Procter
& Gamble will notice if a case of Pantene shampoo does
not make it to the Wal-mart Supercenter in Broken Arrow, Okla.
Its truck is equipped to monitor signals continuously from
chips hidden in each case. If any case stops sending its "Hi,
I'm still here" signal, a monitor in the "smart truck" will
record exactly when and where.
Such technology, known as radio-frequency identification —
the same techniques that enable an electronic sensor to record
data from an E-ZPass tag or an office door to open for people
with chip-equipped cards in their pockets — could one day
stymie pilferers. But it is also capable of doing much more
for commerce. Beyond Gillette and Procter & Gamble,
companies as diverse as International
Paper and Canon USA are teaming up with retailers and
customers to apply R.F.I.D., as it is known, to tracking
products from the time they leave an assembly line to the time
they leave the store.
The companies are tagging clothes, drugs, auto parts, copy
machines and even mail with chips laden with information about
content, origin and destination. They are also equipping
shelves, doors and walls with sensors that can record that
data when the products are near. "We want to track all of our
merchandise, and that includes items that people are unlikely
to steal," William C. Wertz, a spokesman for Wal-Mart
Stores, said.
Chip manufacturers are busily spreading that gospel. "That
need to have the right product on the right shelf in the right
store at the right time — ultimately, that's what will drive
our business," said Karsten Ottenberg, a senior vice president
at Philips Semiconductor, the leading maker of radio frequency
chips and a unit of Royal Philips Electronics.
Early tests are encouraging. For three months in 2001, Gap
tested radio frequency tags on denim clothes at a store in
Atlanta. Sales jumped because the tags prevented the store
from running out of popular items, and the tags made it
quicker to find any items in stock.
Typically, 15 percent of shoppers leave clothing stores
without getting what they want; during the test, fewer than 1
percent of Gap shoppers left empty-handed.
Radio frequency identification still has too many kinks,
however, to be an immediate panacea for retailers. Cordless
phones, two-way radios, local wireless networks and other
communications devices that are widely deployed in factories,
warehouses and stores can interfere with the signals. And,
although radio tag readers can, under ideal conditions,
identify well over 100 tagged items every second from quite a
distance, radio waves have a hard time penetrating metals and
liquids — something that Procter & Gamble is addressing
with the Pantene test.
And costs are still prohibitive. The electronic tags cost
at least 30 cents apiece; most experts think anything above 5
cents is too expensive to be widely used for individual
packaged goods. Prices would have to fall to less than a penny
for virtually everything in stores to be tagged. Sensors,
which can be either hand-held or built into walls, can cost
$1,000 each.
But costs are coming down fast. Alien Technology, for one,
says that it can now sell radio frequency identification tags
profitably at 5 cents each for orders of a billion tags or
more. Just last month, Gillette said it would buy up to 500
million tags over the next few years from Alien.
But Alien's manufacturing capacity is currently just a
small fraction of what it would need to fill orders over a
billion quickly. And experts warn that while the silicon chips
continue to shrink in size and fall in price, making the
attached antennas small enough and cheap enough is much
harder.
Moreover, most retailers say they are reluctant to invest
in the technology until product tags are universally readable,
as bar codes are today. That means that every retailer,
manufacturer and carrier must agree to standards, and use tags
and sensors that speak the same language.
"It's one thing to say something is a great technology, but
quite another to say that you're ready to scrap existing
systems to accommodate it," said Daniel Butler, vice president
for retail operations at the National Retail Federation, a
trade association based in Washington.
Consumer privacy is also an issue. It would be easy to
combine credit card data with information from the retail
chips to know who bought what, and when — and, conceivably,
track the product even after it left the store.